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 BTS Accommodation manager, hotel and catering industry (BTS Equivalent to Higher HND in UK)
BTS or DUT in a tertiary sector
L2 Foreign languages, geography, town and country planning
• YOUR PROFILE
You have the sense of service.
You have the sense of human relationships.
You are dynamic, self-sufficient and flexible.
• YOUR MOTIVATIONS
Following a vocational course in accommodation in an environment of international hospitality.
Participating in the management of operational teams.
Deepening your knowledge of international cultures, professional use of foreign languages.
Carrying out a task abroad.
• YOUR CARRIER PROJECT
Becoming
. Leading reception teams or other accommodation departments
. A team and project manager
. A colleague involved in the policy of the firm
Your tasks
. Leading reception teams or other accommodation departments
. Checking the quality of service
. Following and optimizing the daily activity of the accommodation departments
. Undertaking the welcoming policies adapted to the different guest sectors
. Optimizing the sales of rooms at reception
. Developing national and international guests' loyalty
Your future firms
. Hotels with international standards, all categories, part of a renown group or hotel chain.
• YOUR TRAINING COURSE
The course part of which is in English
. Conception and implementation of the accommodation department process
Definition and choice of the welcoming policies and offers of service to adopt ; information systems ;
implementation of the methods of welcoming, of service and of maintenance of the rooms ; development of guests'
loyalty; analysis and forecast of sales.
. Engineering of the hotels
Conception of rooms, determination and adaptation of furnishings and technological facilities available in
the welcoming and working areas
. Methods and practices applied to the accommodation department:
Budget management and financial analysis, management techniques and human resources management
applied to accommodation, control of the quality of service
. Marketing of the hotel industry
Knowledge of the hotels, of the competitors and of the niches, hotel marketing applied to sales techniques,
management of the relationship with the guests
. International environment of the hotel industry
Applied geography and economy of tourism: knowledge of markets, of destinations, knowledge of the clientele,
strategy of the hotel chains or groups.
. Foreign languages applied to the accommodation department : English, preparation for the TOEIC,
second language : Spanish, German, Italian, French.
. Tutorial project
. 4 week mission abroad
Professional immersion
of apprenticeship : Paris and Paris area in hotel chain on the international market
Location of the training
IUFM (Teachers' Training College) of Gennevilliers - ZAC des Barbanniers - Avenue Marcel Paul
92230 Gennevilliers
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